PRIVATE DUTY SERVICES

Private Duty Home Care

Home health aides provide personal care to our patients under the supervision of a registered nurse or a licensed therapist. With Private Duty Home Care, the health aides provide:

  • Assistance with bathing
  • Light meal preparation
  • Assistance eating
  • Light housekeeping
  • Medication & grocery pick up
  • Assistance with activities of daily living
  • Assistance with ambulation and transfers
  • Assistance with self-administered medications
  • Assistance dressing
  • Assistance grooming

About Hourly Care

Our goal at Complete Home Care is to provide peace of mind to our patients and their loved ones. Complete Home Care offers a variety of personalized, home care services to meet the daily living needs of our clients. Care is administered by highly trained home health aides who are supervised by Registered Nurses with service available hourly, daily, weekly, or 24 hours live-in.

Assistance is flexible, accommodating, and individualized. Support may include personal care, light housekeeping, food preparation, shopping, or as a travel companion.

We provide hourly care in many settings:

  • A client’s personal home
  • Residential care facility
  • Assisted living facility
  • Nursing home
  • Hospital

Home health aides provide personal care to our patients under the supervision of a registered nurse or a licensed therapist. They provide:

  • Assistance with bathing
  • Light meal preparation
  • Assistance eating
  • Light housekeeping
  • Medication & grocery pick up
  • Assistance with activities of daily living
  • Assistance with ambulation and transfers
  • Assistance with self-administered medications
  • Assistance dressing
  • Assistance grooming

Accredited, fully insured, and a member of the Home Care Association of Florida. We know how important it is to manage every aspect of patient care, from a patient’s needs to the physician’s orders. That’s why every service we provide is supervised by our professionals and administrated from the initial consultation to recovery or treatment completion.

Since Complete Home Care of the Palm Beaches is Medicare certified, Medicare pays 100% of allowable charges from us. We accept as a method of payment Medicare, private insurance, and self-pay. So you will have the comfort of knowing the exact costs to you for our services, we will verify benefit eligibility and services covered before the onset of care. We will notify you of your financial obligation, including an exact list of prices, at the start of care

About Live-In Care

If you or your loved one needs around-the-clock care, Complete Home Care nurse aides and care companions can be there for you and your family at all times.

Benefits of choosing Complete Home Care for 24-hour home care include:

  • One-on-one care in the comfort and privacy of your own home
  • Continuous care
  • One-shift change per week (as opposed to 3 different aides a day, resulting in 21 shift changes and hundreds of extra dollars)
  • Cost is less than hourly care

Cost of 24-Hour Live-in Home Care

We can offer competitive and affordable pricing. Our caregivers and nurse aides receive higher wages and therefore have higher job satisfaction.

Complete Home Care has been accepted by most Long-Term-Care (LTC) insurance companies for reimbursement.

Home health aides provide personal care to our patients under the supervision of a registered nurse or a licensed therapist. They provide:

  • Assistance with bathing
  • Light meal preparation
  • Assistance eating
  • Light housekeeping
  • Medication & grocery pick up
  • Assistance with activities of daily living
  • Assistance with ambulation and transfers
  • Assistance with self-administered medications
  • Assistance dressing
  • Assistance grooming

What our clients are saying . . .
Superior Care & Staff
Sep 09, 2014, by Sheldon Thaler
Theresa and Pauline took such good care of us. They allayed all our fears and gave us the information and strategies to cope with post surgery. They were warm and caring and helped us feel secure. Thank you.

Private Duty Home Care | 14 Critical Questions for Hiring

When someone you care about needs help to remain safely and comfortably at home, you may be searching for a home care agency. There is a wide variation in the quality and services that agencies provide.

With enough information, you can make the best decision for your situation. These questions will help.

What kind of services do you provide?

Complete Home Care provides numerous home health and private duty home care services to families just like yours. A full list of services is available here.

Where do you provide services?

Services are provided in whatever setting the client currently resides in, this includes home, assisted living, nursing home.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Complete Home Care employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family members always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Can Complete Home Care help with medications?

Yes, Complete Home Care can administer medications. We can also assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it’s necessary. We understand that the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract so that you can discontinue your relationship with Complete Home Care at your discretion.

How can I verify a shift was completed?

Complete Home Care uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time. Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician’s authorization for your services?

No. You don’t need pre-authorization, pre-qualification, certification, or even a prescription for Complete Home Care’s private duty home care services. You choose the services you want, when to start those services and how often those services are used. If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your services?

  • Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost: Number of hours of care per week
  • Level of home care services received (non-medical, skilled nursing, etc.)

Our services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days' notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies. Still, they typically don’t pay for the type of private duty home care services that Complete Home Care provides. Complete Home Care may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible. Additionally, Complete Home Care has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs), and flexible spending accounts. We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to the privacy of personal and healthcare information. This starts once we have a formal services agreement before a caregiver even comes to your family member’s home. The written service agreement stipulates the specific restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Complete Home Care seems like a good choice. What’s the next step?

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to discuss your particular situation thoroughly and how Complete Home Care might help. Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding services and costs. Then, we’ll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.