Privacy Policy

At Complete Home Care, your privacy matters. We are committed to protecting your personal and health information through secure practices that meet HIPAA standards and safeguard your trust. Learn how we collect, use, and protect your data across our Florida home health and in-home care services.

Privacy Policy

Last Updated: 11/04/2026

At Complete Home Care, part of the LifeCare Home Health & Hospice Family of Companies, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information through our website: https://completehcfl.com.

We value your trust and are fully dedicated to handling all personal and health-related information in accordance with applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) and other relevant data protection regulations.

1. Information We Collect

We collect personal and non-personal information in the following ways:

  • Information You Provide Directly: When you fill out forms on our site (such as “Contact Us,” “Join Our Team,” or “Request an Assessment”), we may collect your name, phone number, email address, ZIP code, and other details necessary to fulfill your request.
  • Cookies and Analytics: We use cookies and similar technologies to understand website activity, improve functionality, and measure the effectiveness of our digital communications. Information collected may include page addresses, page titles, browsing activity, device and browser information, approximate geographic information, and cookie-based visitor or session identifiers.
  • Comments: If comments are enabled on the site, we collect the data shown in the comment form, your IP address, and browser user agent string to help prevent spam.
  • Uploaded Media: If you upload images or files, please avoid including embedded location data (EXIF GPS) to protect your privacy.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries or service requests.
  • Improve website performance and user experience.
  • Provide information about our home health and private duty services.
  • Comply with legal, safety, and regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

3. Cookies and Tracking

Our website uses cookies and similar technologies to support essential website functions, understand visitor engagement, display reviews, and measure marketing performance.

Technologies and service providers may include:

  • Google Analytics 4: Helps us understand website traffic, page engagement, and visitor interactions. Google Analytics may also send a limited request to Google’s advertising domain (doubleclick.net) that includes a pseudonymous browser identifier. Google Signals and ad personalization are turned off for our website.
  • WhatConverts: Supports telephone call tracking, lead attribution, and evaluation of marketing campaigns.
  • Trustindex: Displays third-party reviews and testimonials on our website.
  • Complianz: Manages cookie preferences and provides visitors with privacy controls.
  • Google Maps: Displays a map of our office locations on our Contact page. It loads only if you allow Marketing cookies and is governed by Google’s Privacy Policy.

Some technologies may process website addresses, device information, and identifiers associated with browser sessions.

Visitors can review and manage optional tracking preferences through our Opt-out Preferences page or the Manage Consent control available on the website.

4. Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, maps, or articles). Embedded content behaves as if you visited the originating site, which may collect data, use cookies, and track your interaction independently. We encourage you to review the privacy policies of those third-party websites.

5. Data Retention

We retain collected information only as long as necessary for the purposes outlined in this policy or as required by law. If you submit a contact form or job application, the information may be securely stored in our internal systems for administrative, compliance, or recordkeeping purposes.

6. Your Rights and Choices

You can manage optional website tracking through our Opt-out Preferences page or the Manage Consent control.

Depending on applicable law, you may also have rights to access, correct, or request deletion of certain personal information.

To submit a privacy-related request, contact webmaster@lchhfamily.com.

7. How We Protect Your Information

We use industry-standard safeguards, including secure servers, SSL encryption, and limited staff access, to protect your data. All staff handling personal health information are trained in HIPAA compliance and understand the importance of patient confidentiality.

8. Third-Party Sharing

We use third-party service providers to support website hosting, security, analytics, call tracking, review displays, and marketing measurement.

These providers may process technical information and website interaction data in connection with the services they provide. The information processed and applicable contractual protections vary by provider.

We evaluate our use of third-party technologies in accordance with applicable privacy requirements and our internal compliance procedures.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect or store information from children without verified parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or website functionality. The updated version will be posted on this page with the revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Complete Home Care
Email: webmaster@lchhfamily.com
Phone: 754-296-9615
Website: https://completehcfl.com